Rebecca

I'm Rebecca and I live on the Costa del Sol with my husband and 2 daughters.

A trip to The Rock

Of Gibraltar, that is. Gibraltar is about 120km away, roughly a 1.5 hour drive.  We decided, when my parents came over for a visit, that we would go there for the day.  It was somewhere none of us had visited. We had heard mixed reports about Gibraltar.  Many people who have visited comment that there …

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Mixed emotions

A while back I read an article entitled ‘Becoming a More Thoughtful User Experience Designer’.  The first example Haugen used in his article was about clearing his inbox using Gmail and being presented with a smiley face and the text ‘You’re all done! Please enjoy your day.’ I have often wanted a clear [personal] inbox, …

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Thank you RBS

A nice little surprise from RBS today as I logged in to do some account admin. They popped a little ‘Happy Birthday’ message up.  I like that.  I like that they’ve also considered the softer side of their customer’s experience on their website.