Every now and then I have a really good experience on a website which makes me think ‘I really should share that!’. Today that was on www.lostmy.name. Aside from being a website which offers a great product for children (personalised books which tell the story of the character losing their name and then going on …
A nice little surprise from RBS today as I logged in to do some account admin. They popped a little ‘Happy Birthday’ message up. I like that. I like that they’ve also considered the softer side of their customer’s experience on their website.
So you’re on an underground/metro/subway/other urban rail transport system. You know where you got on (probably) and you know where you need to get off or change (hopefully). But do you know where you are whilst en-route? Probably not. Hong Kong’s MTR has a lot going for it. It’s efficient, the ticketing system (Octopus cards) …
I love burritos. In fact I love pretty much any Mexican food. So, I was delighted to visit The Mission Mexican Grill (they know burritos) in Reading over the weekend. The smell of the place, the sight of other people’s burritos – it all whet my appetite. When I got up to the counter to …
How many times have you arrived at your airport car park in a rush? Parked up in the first space you find, then run to get the bus you see coming towards the closest bus stop? And completely forgotten to make a note of where you parked your car. Then you come back to the …
This is so simple, yet it pleased and surprised me. Not bad for a Friday afternoon. We planned on visiting the cinema on Friday evening to see INVICTUS. We had planned on going last Friday evening as well, but when the film was sold out when we arrived. This week we thought we’d book it …
Buying things online can be a risk. What if you change your mind? Or the product doesn’t quite match your expectations? Your heart sinks. There are so many obstacles standing in the way of you getting your money back, or getting the product you really want! You have to trek to the post office, stand …
Online returns: it doesn’t have to be a black hole Read More »
