I did get my refund, without travelling to Araneta!

I was so enraged by the refund fiasco that I wrote an email to their customer service department.  Even though this was on a Sunday, they responded almost straight away.  The upshot – I managed to take my tickets back to a ticket outlet within walking distance of our flat and they electronically refunded me the money.  Why couldn’t they just do that in the first place?  Anyway, at least I got the refund without having to travel to the other side of Manila.

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