I was so enraged by the refund fiasco that I wrote an email to their customer service department. Even though this was on a Sunday, they responded almost straight away. The upshot – I managed to take my tickets back to a ticket outlet within walking distance of our flat and they electronically refunded me the money. Why couldn’t they just do that in the first place? Anyway, at least I got the refund without having to travel to the other side of Manila.